It turns out the ATO have been fudging numbers and selectively reporting on their performance. Wow! Someone report them to the Tax Office! Oh, wait ...
It is quicker and easier to miss making a payment and they'll call you quite promptly.
The ATO is not a public service, it is a government service that raises funds to be wasted at the discretion of selfish politicians who don't value or care where our money should actually be spent. Private jets and international funding of terrorism are the current faux pas we are all paying for...
When is the next election...oh wait, "we" keep voting the same muppets back in don't we!?!
So they care more about their ratings than people. Yet if a person is late submitting their tax return, they get penalised. How does this work? What if there is a serious issue someone needs to discuss with the ATO and they keept getting blocked? Is that an excuse the ATO will accept when it comes to paying the fine? Everything is totally one sided
Being retired, I have the time to make a call, busy myself with other stuff, and after about the usual 30 minutes or so, then get re-directed to another voice, who or which then takes me to someone or something else, and eventually hung up, start over, and so on. Or I could go to a website, and with extraordinary patience and double and triple tries I might then get somewhere, or might phone up. See above. Sometimes I go to an actual physical office where the real people there wrestle with their version of "the system." But at least you can park yourself there until you get what you came for, or they close up or the day. Then you can go home and find the website again, and maybe try calling them.
My physical wire servicing my internet came loose. It took three emails to my provider, who then directed me to NBN, who called me twice, requested photos twice, allocated me a case number, sent me three texts, threatened to call the whole thing off if I didn't respond to the next email in 24 hours, then eventually two nice young boys from the sub-continent came and fixed the wire. In a record three weeks.
All I wanted was a linesman from the county to rock up with his ute and ladder and fix the thing.
If you have stayed with me this far, I suspect you are also retired, or perhaps WFH? If the latter, you would be reading from your phone down at the beach, and are part of this grand movement to reduce productivity to as close to zero as our CO2 emissions will never get.
I went to Medicare to process a medical bill and the person said - you can do this online. I told them my opinion about their online ‘service’. She offered to walk me through it and I just said ‘no’ , collected my money and walked away.
The ATO juggling figures to make themselves look good? Surely not. They should be ashamed to admit it and should apologise to those unfortunate enough, who have been subjected to what now seems to be common practice with big business, to then torture the caller with the frustration of waiting while being subjected to repetitious annoying music which is interrupted at regular intervals by a voice telling you that your call is important to them.
When an agency does the music thing we just talk anyway. We say things like, ‘Come on, we haven’t got all day’ Come on Answer the phone and lots more. They usually answer quite quickly.
It is quicker and easier to miss making a payment and they'll call you quite promptly.
The ATO is not a public service, it is a government service that raises funds to be wasted at the discretion of selfish politicians who don't value or care where our money should actually be spent. Private jets and international funding of terrorism are the current faux pas we are all paying for...
When is the next election...oh wait, "we" keep voting the same muppets back in don't we!?!
The ATO like the banks agree to do as they please whilst we agree to do as we are told.
Good grief! Justifying deliberately hanging up on people 😳 I have an idea 💡 why not employ a few more people 🤔 They are the public service after all!
So they care more about their ratings than people. Yet if a person is late submitting their tax return, they get penalised. How does this work? What if there is a serious issue someone needs to discuss with the ATO and they keept getting blocked? Is that an excuse the ATO will accept when it comes to paying the fine? Everything is totally one sided
such integrity, wow! and they want us to be honest, not fudging anything?
Being retired, I have the time to make a call, busy myself with other stuff, and after about the usual 30 minutes or so, then get re-directed to another voice, who or which then takes me to someone or something else, and eventually hung up, start over, and so on. Or I could go to a website, and with extraordinary patience and double and triple tries I might then get somewhere, or might phone up. See above. Sometimes I go to an actual physical office where the real people there wrestle with their version of "the system." But at least you can park yourself there until you get what you came for, or they close up or the day. Then you can go home and find the website again, and maybe try calling them.
My physical wire servicing my internet came loose. It took three emails to my provider, who then directed me to NBN, who called me twice, requested photos twice, allocated me a case number, sent me three texts, threatened to call the whole thing off if I didn't respond to the next email in 24 hours, then eventually two nice young boys from the sub-continent came and fixed the wire. In a record three weeks.
All I wanted was a linesman from the county to rock up with his ute and ladder and fix the thing.
If you have stayed with me this far, I suspect you are also retired, or perhaps WFH? If the latter, you would be reading from your phone down at the beach, and are part of this grand movement to reduce productivity to as close to zero as our CO2 emissions will never get.
Thank you for listening, or reading.
I went to Medicare to process a medical bill and the person said - you can do this online. I told them my opinion about their online ‘service’. She offered to walk me through it and I just said ‘no’ , collected my money and walked away.
The ATO juggling figures to make themselves look good? Surely not. They should be ashamed to admit it and should apologise to those unfortunate enough, who have been subjected to what now seems to be common practice with big business, to then torture the caller with the frustration of waiting while being subjected to repetitious annoying music which is interrupted at regular intervals by a voice telling you that your call is important to them.
Welcome to the modern world.
When an agency does the music thing we just talk anyway. We say things like, ‘Come on, we haven’t got all day’ Come on Answer the phone and lots more. They usually answer quite quickly.
Hmmm…I already didn’t like them!